Privacy Policy

CardSwapio ("CardSwapio," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you use our website and services (the "Service"), how we use it, with whom we share it, and the choices and rights you have.

1. Information we collect

We collect the following categories of information in connection with the Service:

• Identity and contact data — your name, email address, payment handle (e.g. PayPal email, wallet address, bank details), and any message you send to support.
• Transaction data — the brand, amount, type, ownership declaration, and supporting proof for gift cards you submit to sell; the payout method you select; and the order identifiers generated on submission.
• Gift-card data — card number, PIN (if applicable), expiry, and any attached proof image or document. This information is processed solely to verify and redeem the card value.
• Device and usage data — IP address, browser type, operating system, referring URLs, pages viewed, and timestamps, collected automatically via cookies and similar technologies.
• Communications — records of customer support correspondence.

2. How we use your information

• To verify and redeem the gift cards you submit and to pay the agreed amount to your chosen payout account.
• To communicate with you about your trade, account, or a support request.
• To detect, prevent, and investigate fraud, abuse, or prohibited activities.
• To comply with legal obligations (e.g. anti-money-laundering, tax reporting, sanctions screening).
• To improve and secure the Service, analyze usage, and develop new features.

3. How we share your information

We do not sell your personal information. We share it only with:

• Payment providers that route your payout (e.g. PayPal, Zelle, ACH network, blockchain networks).
• Verification partners used to confirm card balance and ownership.
• Service providers providing hosting, analytics, error monitoring, and customer support tooling, bound by confidentiality and data-processing agreements.
• Law enforcement and regulators where we are legally required or to protect our rights.
• Successors in a merger, acquisition, or sale of assets, subject to equivalent protections.

4. Cookies and tracking

We use strictly necessary cookies for site functionality and optional analytics cookies to understand aggregate usage. For details and controls, see our Cookie Policy.

5. Data retention

We keep transaction records for as long as necessary to provide the Service and to comply with tax, accounting, and anti-fraud obligations (typically five to seven years). Card numbers and PINs are deleted or tokenized as soon as the associated trade is settled or voided.

6. Security

We use 256-bit TLS encryption in transit, access controls, logging, and routine penetration testing. No online service is perfectly secure; you are responsible for keeping your account credentials confidential and for using a secure network when submitting card data.

7. Your rights (GDPR / CCPA)

Depending on where you live, you may have the right to access, correct, delete, or port your personal data; to object to or restrict processing; and to opt out of the "sale" or "sharing" of personal information. We do not sell personal information. To exercise any right, contact us at the address below. We respond within 30 days.

8. Children's privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Material changes will be notified by email or a prominent notice on the Service before they take effect.

10. Contact us